Privacy Policy
Application: Hêz (هێز) · Last Updated: November 6, 2026
This Privacy Policy explains how Hêz (هێز) ("we", "our", or "us") collects, uses, stores, and protects your information when you use the Hêz mobile application on iOS and Android and its associated services.
We strictly adhere to Apple App Store Review Guidelines, Google Play Developer Program Policies, and international data protection standards.
1. Information We Collect
A. Account & Identity Data
Name, email address, phone number, city, role (Player or Captain), and optional profile avatar. For Captains applying to sell in the marketplace, we process identity verification photos (national ID, live selfie gesture, and business license) strictly for KYC fraud prevention.
B. Workout, Nutrition & Health Data
Workout routines, logged sets, weights, repetitions, body weight entries, private progress photos, daily food/calorie logs, and optional Apple Health / Android Health Connect metrics (steps, active calories burned, sleep duration, and weight) when explicitly authorized by you.
C. Voice & Photo AI Interactions
When you use the Hêz AI Assistant, voice meal logger, or meal photo scanner, audio and images are transmitted securely to process your request and are not sold or used for third-party advertising.
D. Marketplace & Transactions
Supplement orders (Cash on Delivery) and workout plan purchases (processed via FIB online payment). Hêz does not store raw payment card numbers on its servers.
2. How We Use Your Data
- To deliver workout tracking, calorie calculation, and personalized AI fitness coaching.
- To connect gym members with their gym hall and enable routine sharing.
- To process supplement store orders and unlock purchased training plans.
- To dispatch transactional push notifications via Firebase Cloud Messaging (FCM).
- We never sell your personal or health data to third parties or advertising networks.
You can permanently delete your account and all associated personal data directly inside the Hêz mobile app under Settings → Delete Account (سڕینەوەی هەژمار), which immediately erases your account, workouts, nutrition logs, and private photos from our servers.
Alternatively, you may request account deletion at any time by emailing aemrancr@gmail.com or calling 07507937503.